Business can be broadly classified, as we know, under two sectors – manufacturing and services. Although both the sectors are different from each other by nature of their operations yet there are a few commonalities as well. One such aspect is customer centricity which forms the cornerstone of any successful and sustainable business model. That ‘customer is the king’ is not a mere euphemism can be gauged by the growing influence of social media like Twitter, Facebook etc. in forming public opinion. No longer can one afford to brush under the carpet laxity in serving customer expectations. In no time an aggrieved client can vent his/ her frustration online and thus, reach-out to thousands of like-minded individuals. There are also travel portals offering options to share comments about the quality of services offered in a hotel and/or restaurant. Hence, it is of paramount importance to remain ever vigilant in serving customers.
POROSH’S LIVING UPTO THE BASIC TENET OF BUSINESS
Porosh is aware that being in the services sector it needs to be not only alert& proactive but also responsive in fulfilling customer expectations. What assumes a much greater significance in assisting the elderly people is – personal connect. More than anything else, making an ailing and often a lonely client feel loved and cared for is key to Porosh’s business moto.
It is indeed a very gratifying experience to receive unconditional love and tears of joy from the elder citizens after experiencing Porosh’s assistance. What else can be a better gift than receiving ashirwad from the happy clients?
Porosh’s approach to business is not necessarily cold and clinical but warm and personal. The following section offers a glimpse of some of those magical moments.