Customer Ka Suno

Porosh,true to its reputation as an agile and customer-centric organization, has improvised on the bucket of services offered by it. Well nothing has been added, or deleted from the existing list. So, you must be wondering that what have done and why? Let us elaborate.

A couple of weeks back we received a request from a lady (say, Pratima). She along with her spouse are scheduled to leave for the US as the delivery date of their only daughter is approaching. However, they are beset with a problem. While they are away who will take care of her aged parents (both in their ‘90s) for three months? Puzzled, they contacted Porosh.

Pratima wanted to enroll for Sneho (for the elderly couple) but not for a year. She was firm that it has to be for only three months. So, we discussed and decided to create a new package with limited services – 24*7 Emergency Service and Doctor Visit at Home – at a monthly rate which is lesser than Aastha (i.e. Rs. 3000/- per month). Our logic was simple: Create such a package that can cater to any requirement between 1 to 11 months.

Our decision clicked and we had Pratima enrolling her parents with Porosh. So much for customer-centricity.

Precautionary Measures for Heart

Tons have already been written on today’s theme – Precautionary Measures for Heart. And yet, we have decided to focus this week on such a theme because it is like medicine which is required to be administered at regular intervals for curing an ailment. Today’s article also serves a similar purpose. The following paragraphs shall highlight certain aspects that can be adhered to for maintaining healthy heart.

a) Staying Active:

Our body’s ability to effectively pump oxygen to your heart declines each decade as you age, so it’s important to exercise regularly. It’s never too late to begin an exercise program. Regular exercise helps to manage weight & blood pressure, stress and heart performance.

b) Having Balanced Diet:

Balanced diet implies having region-specific food that we enjoy across India. So, a quintessential Bengali diet will certainly include maach bhat(& other seasonal vegetable) if not chicken in penne pasta. However, one can certainly indulge in sin foods like mistiand singara once in a while. But one should put a limit on salt and refined sugar. If possible one may add nuts and olive oil.

c) Losing Weight:

Are we really going to add anything new that you do not know? Perhaps not. Yet it is important to reiterate this once again. Instead of concentrating on limiting all foods that are bad, try eating foods that are good (& easily digestible) like three to four servings of fruits and vegetables every day. It is always advisable adopt a go-slow policy on the issue of weight loss. The adage- slow and steady wins the race – holds absolutely true. This way one can sustain weight lost over a period of time.

d) Regular Health Check-up:

Regular health check-up can identify heart ailments before ending up having heart attack. Preventive check-up should begin early in life and continue as we age. One should ideally keep a tab on blood pressure, blood sugar, blood counts and cholesterol.

e) Listening to one’s body:

Listening to one’s body implies being sensitive to sings of trouble which may include shortness of breath, leg swelling, chest pain, unexplained fatigue, heart palpitation, sudden change in exercise tolerance etc. Often we ignore such indicators during younger days only to repent later.

We hope the points discussed above will find resonance with our readers. Your comments on the same shall be appreciated.

DOCTOR VISIT AT HOME: What is there in it for me?

We, at Porosh, are often asked about the service - Doctor Visit at Home (DVH). Queries are far-ranging but usually repetitive. Hence, we felt this week’s article should focus on clarifying some of the issues for the larger audience. Let us first understand DVH is an integral component of the two packages that Porosh offers – Sneho & Aastha. Under these two packages DVH is scheduled once a quarter. However, prior appointment of the doctor needs to be taken. Doctor’s cosultancy fee and conveyance expenses are taken care by Porosh. No separate payment needs to be made by the client. However, if DVH is required more than once in a quarter then all the relevant expenses are borne by the client. Here, it is pertinent to mention that the empanelled doctors of Porosh are available across the city of Kolkata be it Salt Lake, or Behala. Usually general physicians accompany us for these visits. It may further be noted that all the doctors are univocal in admitting the clients, in case of emergency, to the nearest hospital, or nursing home of their preference especially if it is at night. During day-time emergency situation a few hours lead time is required for attending the client as all of them are practising doctors. For critical cases, admission to hospital, or nursing home is always advisable. When it comes to helping our clients who have availed Parisheba even for them DVH can be arranged after having taken prior appointment of the doctor. Unlike Sneho & Aastha, DVH during emergency at day-time is not available.